Terms of Service

Company: Yiwu Tingyuan Trading Co., Ltd. | Website: https://celantria.com/

1. Scope of Terms

These Terms of Service (the "Terms") govern your access to and use of the website https://celantria.com/ (the "Site"), including all content, features, and services offered on the Site, as well as all purchases of products from Yiwu Tingyuan Trading Co., Ltd. ("we", "us", "our").

These Terms constitute a legally binding agreement between you and us. By accessing, browsing, or making a purchase on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.1 Eligibility

• You must be at least 18 years old, or the age of majority in your jurisdiction, to use this Site and make purchases.
• You represent and warrant that you have the legal capacity to enter into these Terms and to comply with all applicable laws.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate and up-to-date descriptions, images, and specifications for all products listed on the Site. However, we do not warrant that product descriptions, colors, or other content are error-free, complete, or current. All product images and descriptions are for illustrative purposes only and may vary slightly from the actual product.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time, without notice. We do not guarantee that any product will be in stock when you place an order. In the event of a product shortage, we will notify you promptly and offer a refund or alternative product.

3. Pricing and Payment

3.1 Pricing

All prices displayed on the Site are in USD, inclusive of applicable taxes, unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices, correct errors, or cancel orders in the event of incorrect pricing.

3.2 Shipping Costs

Shipping costs are calculated at checkout based on your order value, destination, and selected shipping method. Free standard shipping is available for all orders over $210 USD, as detailed in our Shipping Policy.

3.3 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal, Apple Pay, Google Pay, and other secure online payment gateways

3.4 Payment Processing

Payment is charged at the time of order placement. We reserve the right to verify payment information, including billing address and card details, before processing an order. We may cancel or delay orders if payment cannot be verified or authorized.

3.5 Billing Rules

You are responsible for providing accurate and complete billing information. You agree to pay all charges incurred under your account, including applicable taxes and shipping fees. We are not responsible for any errors or delays caused by incorrect billing information.

4. Order Process

4.1 Placing an Order

To place an order, you must select the desired products, add them to your cart, and complete the checkout process by providing accurate shipping, billing, and payment information. You will receive an order confirmation email once your order is submitted.

4.2 Contract Formation

The order confirmation email is an acknowledgment of receipt, not an acceptance of your order. A contract between you and us is only formed when we ship your order and send you a shipping confirmation email. We reserve the right to reject or cancel any order at our sole discretion, for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

4.3 Order Cancellation

You may request to cancel your order within 24 hours of placement by contacting us at tingyuantr@outlook.com. We cannot guarantee cancellation once the order has been shipped. We reserve the right to cancel orders at any time, including after order confirmation, for reasons such as payment issues, inventory shortages, or suspected fraud.

5. Complaints and Warranty

5.1 Submitting Complaints

If you have a complaint, issue, or question regarding your order, product, or our services, please contact us at tingyuantr@outlook.com. We will respond to all inquiries within 24 business hours.

5.2 Consumer Rights

You are entitled to all applicable consumer rights under the laws of your jurisdiction, including the right to return defective or non-conforming goods. For details on returns, refunds, and exchanges, please refer to our Return and Refund Policy.

5.3 Repair, Replacement, and Refund

For defective, damaged, or incorrect items, we offer repair, replacement, or a full refund, at your option, in accordance with our Return and Refund Policy. All claims must be submitted within 7 days of delivery, with supporting photos of the item and packaging.

6. User Obligations

6.1 Accurate Information

You agree to provide true, accurate, current, and complete information when creating an account, placing an order, or using our Site. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

6.2 Lawful Use

You agree to use the Site only for lawful purposes, in compliance with all applicable local, state, national, and international laws and regulations. You may not use the Site to:

• Violate any third-party rights, including intellectual property, privacy, or contractual rights
• Transmit malware, viruses, or harmful code
• Engage in unauthorized access, hacking, or disruption of the Site
• Use the Site for any illegal, fraudulent, or harmful activity

6.3 Prohibited Activities

You are prohibited from abusing, harassing, or threatening our staff, customers, or other users. We reserve the right to terminate your access to the Site immediately, without notice, for any violation of these Terms.

7. Intellectual Property

7.1 Ownership

All content on the Site, including but not limited to text, images, graphics, logos, designs, product descriptions, and software, is the exclusive property of Yiwu Tingyuan Trading Co., Ltd. or its licensors, and is protected by copyright, trademark, and other intellectual property laws.

7.2 Use Restrictions

You may not copy, reproduce, distribute, modify, publish, or use any content from the Site for commercial purposes without our prior written consent. You may download or print content for personal, non-commercial use only, provided you retain all copyright and proprietary notices.

8. Liability and Force Majeure

8.1 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business, arising from your use of the Site or purchase of products. Our total aggregate liability to you for any claim arising from these Terms shall not exceed the total amount paid by you for the product in question.

8.2 Indirect Loss Disclaimer

We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, or profits, arising from your use of the Site or products, even if we have been advised of the possibility of such damages.

8.3 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, wars, pandemics, government actions, carrier delays, or supply chain disruptions.

9. Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

9.2 Jurisdiction

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located in the United States.

9.3 Alternative Dispute Resolution

We encourage you to contact us first to resolve any dispute amicably. If a dispute cannot be resolved through direct negotiation, we agree to attempt to resolve the dispute through mediation before pursuing litigation.

10. Data Protection

Your use of the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. You can view our full Privacy Policy at https://celantria.com/pages/privacy-policy. We collect, use, and protect your personal data in accordance with applicable data protection laws, including the GDPR and CCPA.

11. Modification of Terms

11.1 Right to Update

We reserve the right to update, modify, or revise these Terms at any time, at our sole discretion. The updated Terms will be posted on this page with the revised effective date.

11.2 Notice of Changes

We will notify you of material changes to these Terms by posting a notice on the Site or sending an email to your registered email address. Your continued use of the Site after the effective date of the updated Terms constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

• Email: tingyuantr@outlook.com
• Phone: +86 13250815534
• Address: Room 302, Building 5, No. 21, Tongdian Third District, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province