Shipping Policy

Company: Yiwu Tingyuan Trading Co., Ltd. | Website: https://celantria.com/

1. Shipping & Delivery Overview

We are committed to delivering your luxury handbags safely and efficiently to your doorstep. This policy outlines our shipping services, delivery times, costs, and responsibilities for all orders placed on our website.

2. Shipping Service Types

We offer the following shipping options to meet your delivery needs:

• Standard Shipping: Our most cost-effective option for regular orders
• Expedited Shipping: For customers who need their orders faster
• Free Standard Shipping: Eligible for all orders over $210 USD (automatically applied at checkout)

3. Shipping Destinations & Restrictions

3.1 Shipping Areas

We ship to most countries and regions worldwide, including (but not limited to):

• North America: United States, Canada
• Europe: United Kingdom, Germany, France, Italy, Spain, etc.
• Asia-Pacific: Australia, Japan, South Korea, Singapore, etc.

3.2 Non-Shipping Regions

We currently do not ship to the following countries/regions due to logistics restrictions:

• [List any restricted regions, e.g., North Korea, Iran, etc. (leave blank if none)]
• Remote areas with limited courier service (please contact us to confirm eligibility before ordering)

4. Shipping Costs

Shipping costs are calculated based on your order value, destination, and selected shipping method:

All shipping costs are displayed in USD at checkout, and are subject to change without notice.

5. Delivery Timeframes

Delivery times are estimates and begin from the date your order is shipped (not the date of purchase). Processing time for orders is 1-3 business days.

Important Notes

• Delivery times are estimates only and do not include customs delays, holidays, or unforeseen carrier issues
• We are not responsible for delays caused by customs clearance in the destination country
• For orders placed on weekends or holidays, processing will begin on the next business day

6. Order Processing & Tracking

• Processing Time: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
• Tracking Information: Once your order is shipped, we will send a shipping confirmation email with a tracking number. You can track your package in real time via the carrier's official website
• Delivery Attempts: Most carriers will make 1-2 delivery attempts before returning the package to us. If you miss a delivery, please contact the carrier directly to reschedule

7. Lost or Damaged Packages

7.1 Lost Packages

If your package is lost in transit:

• Please contact us at tingyuantr@outlook.com within 15 business days of the estimated delivery date
• We will work with the shipping carrier to locate your package
• If the package cannot be found, we will offer a full refund or free replacement at your choice

7.2 Damaged Packages

If you receive a damaged or defective item:

• Please contact us within 7 business days of delivery with photos of the item and packaging
• We will arrange a free return, full refund, or replacement at no cost to you

7.3 Responsibility

• We are responsible for the package until it is delivered to the carrier
• Once the package is in transit, the carrier is responsible for delivery
• We are not liable for delays, loss, or damage caused by the carrier, customs, or force majeure events (natural disasters, strikes, etc.)

8. Customs & Import Duties

• International orders may be subject to import duties, taxes, and customs fees levied by the destination country
• These charges are the responsibility of the customer and are not included in the product price or shipping cost
• We recommend checking your local customs office for more information before placing your order
• We are not responsible for delays caused by customs clearance

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

• Email: tingyuantr@outlook.com
• Phone: +86 13250815534
• Address: Room 302, Building 5, No. 21, Tongdian Third District, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province